Refund Policy

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund for a major failure — for example if the camera does not work at all, or is substantially different from what was described — and to have problems fixed within a reasonable time otherwise. Nothing here limits those rights.

Beyond that: 30 days, no reasons needed

We will refund the $9.99 AUD camera purchase in full within 30 days of buying it, for any reason at all, including changing your mind. You do not have to justify it and we will not try to talk you out of it.

This is more than the law requires. We offer it because ten free photographs should be enough to decide, and if they were not, keeping your money would be a poor way to run things.

How to ask

Email support@snap2story.com from the address on your account. Say that you want a refund; nothing else is needed. We will reply within 2 business days and process it to your original payment method, which typically takes 5–10 business days to appear depending on your bank.

What happens to your account

Refunding removes the camera unlock. Everything free stays exactly as it was — your saved words, your review schedule, your downloaded audio and your account are untouched, and you can buy again later if you change your mind.

After 30 days

Your consumer guarantees still apply and always will. Outside those, refunds are at our discretion — but write to us anyway, because if something is genuinely broken we would rather fix it or refund you than have you stuck with it.